We take delivery as seriously as we take design. We’ve organized our shipping to be affordable, fast, and transparent. Below, we’ve outlined our shipping options, and what to expect once you have placed your order.
$9 for small items such as a blankets, a toy, or a small cushion — that can be sent via courier.
$19 flat-rate for medium sized items such as small beds or scratching posts
$49 flat-rate for larger items such as cat trees or litterboxes
Shipping is never more than $49 no matter the size of your order.
Unfortunately the costs of shipping furniture are exorbitant to the point where we no longer offer international shipping. Many of our customers have used third party services to enable international shipping.
See our suggestions on our international shipping page
Delivery and Returns
Orders arrive in 5-10 business days. If you're not completely happy, send the item back to us within 30 days for a hassle-free refund (excluding shipping costs). Return address will be included with your parcel.
US Warehouse Return Address:
807 Airport Access Road – Unit D
Traverse City, MI 49686 (United States)
In the U.S alone, 1.4 million homeless cats are euthanized every single year.
Every cat needs a home in order to live a long and happy life. We strongly support animal welfare in any way we can, and this means we donate a portion of every single sale to support no-kill cat shelters.
You're helping us make a difference.
So far cats love it! Looking very elegant. The only concern for how long the scratching material will stay in reasonably good shape because it is not replaceable and our cats scratch a lot. So far it is standing up to their sharp nails!
Our cats both LOVE it and it looks so darn good! Win win!
Customer Service is great. Jackson helped me a lot to advise on this beautiful furniture. Now I have it and it's so chic and so beautiful putting it in the living room in our small apartment. It really goes well with my furnitures. It' also perfect to place it near the window for my kitten. I would love to get another one to place once I move into bigger apartment !!!
It's a great product, very well made and goes well with my contemporary furniture. It took a little while for my two cats to warm up to it though. But I don't think it has anything to do with the tower. It's just that both cats are a new addition to the family and were being a little shy at first.
My cat loves birdwatching and looking out the windows on all levels of my home, but I could not find a cat tree that I could stand to look at every day, until I found Tuft & Paw. Yes, they're expensive, but so is home furniture, and I considered this the same type of investment in my decor. I purchased the tall version for a first-story window and the short version for a second-story window, with a Lana cushion to go on the top level of each. My cat has adored them from day 1 - she took to them immediately. She birdwatches or naps on the top level, and uses the bottom interior as a cat cave/hideout. The only small flaw was that the taller tower arrived with a small ding in the top edge from shipping; however, the size of the box made it almost impossible to consider returning/exchanging, so I kept it. I turned that side to the wall and the cat doesn't seem to mind at all :). They're beautiful to look at, and have made me and my cat very happy!